Privacy Policy

At Loomsonline, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you when you visit our website or place an order.

By using our website, creating an account, or placing an order, you acknowledge the practices described in this policy.

Information We Collect

We may collect the following information:

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • City, postal code, and nearby landmark
  • Account login information
  • Order history and selected products
  • Size, color, and product preferences
  • Payment and transaction information
  • Messages, reviews, and customer-support inquiries
  • IP address, browser type, device information, and website activity
  • Marketing preferences and communication choices

Where online payments are available, payment information may be processed directly by the relevant payment provider. Loomsonline does not normally receive or store complete debit or credit card details.

How We Use Your Information

We may use your information to:

  • Confirm, process, and deliver your orders
  • Contact you regarding order confirmation, delivery, cancellation, return, or exchange
  • Create and manage your customer account
  • Provide customer support
  • Verify transactions and help prevent fraud
  • Improve our website, products, and customer experience
  • Remember your cart and shopping preferences
  • Send promotional messages where you have agreed to receive them
  • Respond to complaints, questions, or requests
  • Meet accounting, legal, tax, and record-keeping requirements

Order and Delivery Information

We may share necessary information such as your name, phone number, address, and order details with courier and fulfilment partners so they can deliver your parcel.

Courier partners should only use this information for delivery, tracking, verification, and related customer communication.

How We Share Information

We may share limited personal information with trusted third parties that help us operate our business, including:

  • Courier and delivery companies
  • Payment service providers
  • Website hosting and security providers
  • WooCommerce and related website services
  • Email, SMS, or customer-support providers
  • Analytics and advertising platforms
  • Professional advisers or authorities where legally required

We do not sell or rent your personal information to third parties.

Our service providers may only receive the information reasonably required to perform their services.

Cookies and Tracking Technologies

Loomsonline may use cookies and similar technologies to:

  • Keep your shopping cart active
  • Remember your login and preferences
  • Understand how visitors use the website
  • Improve website speed and performance
  • Measure marketing and advertising results
  • Help protect the website against misuse or fraud

You can block or delete cookies through your browser settings. However, some website functions, including the shopping cart or account login, may not work correctly without essential cookies.

Marketing Communications

With your permission, we may contact you about:

  • New collections
  • Product launches
  • Discounts and promotions
  • Restocked products
  • Store updates

You can unsubscribe from marketing emails through the unsubscribe option provided in the message. You may also contact us to stop promotional communications.

Order confirmation, delivery, account, and support messages are service communications and may still be sent when necessary.

Data Security

We take reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online transmission, or storage system can be guaranteed to be completely secure. Customers should keep their account passwords confidential and notify us if they suspect unauthorized account activity.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete orders and customer-service requests
  • Maintain transaction and business records
  • Manage returns, exchanges, and disputes
  • Prevent fraud and abuse
  • Meet applicable legal, tax, and accounting obligations

When information is no longer reasonably required, we may delete or securely anonymize it.

Your Choices and Rights

You may contact us to request:

  • Access to the personal information we hold about you
  • Correction of inaccurate or incomplete information
  • Updating of your account information
  • Deletion of eligible information
  • Withdrawal of marketing consent
  • Closure of your customer account

Some information may need to be retained for completed transactions, fraud prevention, accounting, dispute resolution, or legal obligations.

Third-Party Links

Our website may contain links to third-party websites or services. Loomsonline is not responsible for the privacy practices, security, or content of external websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

Children’s Privacy

Our website is intended for customers who can legally enter into a purchase transaction. Orders for children’s products should be placed by a parent, guardian, or responsible adult.

We do not knowingly collect personal information directly from children for marketing purposes.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, payment methods, delivery partners, or legal responsibilities change.

The updated policy will be posted on this page with a revised “Last Updated” date. Continued use of the website after an update means the revised policy will apply to future activity.

Contact Us

If you have any questions about this policy or need further assistance, please feel free to contact us:

Email: loomsonline.pk@gmail.com
Website: loomsonline.com