Terms of Service

Effective Date: 6 August 2026

Welcome to Loomsonline. These Terms of Service govern your access to and use of our website, products, services, and related features.

By visiting our website, creating an account, placing an order, or using any part of our services, you agree to these Terms of Service. Please read them carefully before making a purchase.

About Loomsonline

Loomsonline is an online fashion store offering products including Ready to Wear outfits, Unstitched collections, Shirts, Bottoms, Accessories, and other fashion-related items.

Throughout these Terms, the words “Loomsonline,” “we,” “us,” and “our” refer to the operator of this website. The words “customer,” “you,” and “your” refer to any person accessing or purchasing from the website.

Eligibility

You must be legally capable of entering into a binding agreement to place an order through our website.

Where a customer is under the legal age required to enter into a contract, the website and its purchasing features should only be used under the supervision of a parent or legal guardian.

You are responsible for ensuring that the information submitted while placing an order is accurate and complete.

Account Information

You may be required to create an account or provide personal information to place an order.

You agree to provide current and accurate information, including:

• Full name
• Email address
• Phone number
• Billing address
• Delivery address

You are responsible for protecting your account password and preventing unauthorized access to your account.

Please contact us immediately if you believe your account has been accessed without permission.

Product Information

We make reasonable efforts to display product descriptions, colours, sizes, materials, designs, prices, and images accurately.

However, product colours may appear slightly different depending on:

• Screen and display settings
• Lighting used during photography
• Fabric texture
• Printing or dyeing variations

Minor differences in colour, embroidery placement, print alignment, or finishing may occur and may not always be considered a product defect.

Customers should carefully review the product description, size information, price, and available options before placing an order.

Product Images

Product images are provided to help customers understand the general appearance, styling, colour, and design of an item.

Accessories, footwear, jewellery, bags, props, furniture, or decorative items appearing in an image are not included unless specifically mentioned in the product description.

For unstitched products, images showing a stitched outfit may be presented as styling inspiration. The customer will receive the fabric and components specifically listed in the product description.

Prices

All prices displayed on Loomsonline are shown in Pakistani Rupees unless stated otherwise.

We may update prices at any time without prior notice. However, a price change will not normally affect an order that has already been confirmed, except where an obvious pricing or technical error has occurred.

Shipping charges, taxes, or other applicable charges may be displayed separately during checkout.

Orders

Submitting an order does not automatically mean that the order has been accepted.

After receiving your order, we may send an order confirmation through email, SMS, WhatsApp, phone call, or another available communication method.

An order may be accepted after:

• Customer information has been verified
• Product availability has been confirmed
• Payment has been authorized, where applicable
• Delivery information has been reviewed

We reserve the right to refuse or cancel an order where reasonably necessary.

Order Cancellation by Loomsonline

We may cancel an order for reasons including:

• Product becoming unavailable
• Incorrect product price
• Technical or inventory error
• Incomplete or unverifiable customer information
• Suspected fraudulent activity
• Delivery location being outside our service area
• Repeated refusal of confirmed Cash on Delivery orders
• Circumstances beyond our reasonable control

Where an online payment has already been received for a cancelled order, the eligible amount will be refunded through the appropriate payment method or another agreed method.

Customer Order Cancellation

Customers should request cancellation as soon as possible after placing an order.

An order may not be cancelled once it has been packed, dispatched, customized, stitched, altered, or handed over to the courier.

Cancellation requests may be submitted through our official contact channels. Approval will depend on the current order status.

Payment

Available payment methods may include:

• Cash on Delivery
• Bank transfer
• Debit or credit card
• Mobile wallet
• Other payment methods shown at checkout

Payment options may vary depending on the customer’s location, order value, or product type.

Customers are responsible for providing correct payment information and completing payment within the required time.

We do not guarantee that every payment method will remain available at all times.

Cash on Delivery

Cash on Delivery may be available for eligible locations and orders.

Customers must provide a valid phone number and complete address. We may contact the customer to verify the order before dispatch.

Customers should arrange payment at the time of delivery. Repeated refusal of confirmed orders may result in restrictions on future Cash on Delivery orders.

Delivery

Delivery times shown on the website are estimates and are not guaranteed unless expressly stated.

Delivery may be affected by:

• Customer location
• Courier availability
• Public holidays
• Weather conditions
• Road closures
• Security conditions
• Incomplete addresses
• High-volume sale periods
• Events outside our reasonable control

Customers are responsible for entering a complete and accurate delivery address.

Additional details are available on our Delivery Information page.

Failed Delivery

A delivery attempt may fail where:

• The customer is unavailable
• The phone number is incorrect or unanswered
• The delivery address is incomplete
• Entry to the location is restricted
• The customer refuses the parcel
• Payment is not available for a Cash on Delivery order

Additional delivery charges may apply where a customer requests another delivery attempt after providing incorrect or incomplete information.

Returns, Exchanges and Refunds

Returns, exchanges, and refunds are handled according to our separate Refund and Returns Policy.

Customers should review that policy before placing an order.

Returned products may need to be:

• Unused
• Unwashed
• Unworn
• Unaltered
• Free from stains, fragrance, makeup, or damage
• Returned with original tags and packaging

Certain products may not be eligible for return or exchange where permitted by applicable law, including customized, stitched, altered, used, damaged, hygiene-sensitive, or final-sale items.

Nothing in these Terms is intended to remove rights that cannot legally be excluded under applicable consumer law.

Size Selection

Customers are responsible for reviewing the available size guide before ordering.

Product sizing may vary slightly depending on the cut, fabric, design, or collection.

Selecting an incorrect size does not automatically mean the product is defective. Any available size exchange will be handled according to our Refund and Returns Policy and stock availability.

Promotions and Discount Codes

Discount codes and promotional offers:

• May be valid for a limited period
• May apply only to selected products
• May require a minimum order value
• May not be combined with another offer
• May be limited to one use per customer
• May exclude shipping charges or discounted items

We may withdraw or correct a promotion where an error, misuse, or unauthorized activity is identified.

Product Availability

Products are offered subject to availability.

An item appearing on the website may become unavailable before inventory is updated. Where this happens after an order is placed, we may:

• Offer an alternative product
• Remove the unavailable item
• Issue an eligible refund
• Cancel the affected order

We will attempt to contact the customer before making a material substitution.

Reviews and Customer Content

Customers may be able to submit reviews, comments, images, or other content.

By submitting content, you confirm that:

• The content reflects your genuine experience
• You have permission to share it
• It does not infringe another person’s rights
• It is not abusive, misleading, unlawful, or defamatory
• It does not contain malicious code or spam

We may remove content that violates these Terms or is unrelated to the product or service being reviewed.

Intellectual Property

All content displayed on Loomsonline, including the following, belongs to Loomsonline or is used with appropriate authorization:

• Website design
• Logo and branding
• Product photographs
• Graphics
• Text and descriptions
• Videos
• Icons
• Layouts
• Promotional material

You may not copy, reproduce, modify, distribute, publish, sell, or commercially use our content without prior written permission.

Acceptable Use

You must not use our website:

• For unlawful or fraudulent purposes
• To submit false orders
• To interfere with website security
• To upload malware or harmful code
• To collect customer information without authorization
• To impersonate another person
• To violate intellectual-property rights
• To attempt unauthorized access to our systems
• To misuse discount codes, refunds, or promotional offers

We may restrict or terminate access where misuse is reasonably suspected.

Third-Party Services

Our website may use services provided by third parties, including:

• Payment processors
• Courier companies
• Hosting providers
• Analytics services
• Social-media platforms
• Communication services

Their services may be governed by their own terms and policies.

We are not responsible for a third-party website or service that is outside our reasonable control.

Privacy

Personal information is collected and handled according to our Privacy Policy.

By using the website, you acknowledge that certain information may be processed to:

• Complete orders
• Arrange delivery
• Process payments
• Provide customer support
• Prevent fraud
• Improve website performance
• Send communications where permitted

Please review our Privacy Policy for further details.

Website Availability

We aim to keep the website accessible and accurate, but we do not guarantee uninterrupted or error-free operation.

The website may temporarily become unavailable because of:

• Maintenance
• Security updates
• Hosting problems
• Technical faults
• Third-party service interruptions
• Events outside our control

We may update, suspend, or modify any part of the website where reasonably necessary.

Disclaimer

Products and services are provided subject to availability and applicable law.

We do not guarantee that every product will meet every customer’s personal preference, expectation, or intended use.

Nothing on the website should be treated as professional, medical, legal, or financial advice.

Limitation of Liability

To the extent permitted by applicable law, Loomsonline will not be responsible for indirect, incidental, special, or consequential losses resulting from the use of the website or products.

This limitation does not apply where liability cannot legally be excluded or limited.

Our maximum liability relating to a particular order will generally not exceed the amount paid for the affected product, except where applicable law requires otherwise.

Indemnification

You agree to be responsible for losses, claims, or expenses arising from your unlawful use of the website, violation of these Terms, infringement of another person’s rights, or submission of fraudulent information.

This provision applies only to the extent permitted by applicable law.

Termination

We may suspend or terminate access to the website where a customer:

• Violates these Terms
• Engages in fraudulent activity
• Misuses promotional offers
• Attempts to compromise website security
• Repeatedly places and refuses confirmed orders
• Uses the website unlawfully

Obligations and liabilities arising before termination will continue where applicable.

Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

The invalid provision will be interpreted or adjusted only to the extent necessary to make it lawful and enforceable.

No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have permanently waived our right to enforce it later.

Governing Law

These Terms are governed by the applicable laws of Pakistan.

Subject to applicable consumer rights and mandatory legal requirements, disputes will be handled by the competent courts having jurisdiction over the business location of Loomsonline.

Changes to These Terms

We may update these Terms to reflect changes in:

• Our services
• Payment methods
• Delivery arrangements
• Business practices
• Website functionality
• Applicable legal requirements

The updated version will be posted on this page with a revised effective date.

Continued use of the website after an update means that the revised Terms will apply to future use and orders, subject to applicable law.

Contact Us

If you have any questions about this policy or need further assistance, please feel free to contact us:

Email: loomsonline.pk@gmail.com
Website: loomsonline.com