Shipping & Exchange Policy

Effective Date: 6 August 2026

Thank you for shopping with Loomsonline. This Shipping & Exchange Policy explains how we process, dispatch, deliver, and exchange orders placed through our website.

By placing an order with Loomsonline, you agree to the terms described below.

Shipping Coverage

Loomsonline currently delivers orders across Pakistan through available third-party courier services.

Delivery availability may depend on:

• Customer location
• Courier service coverage
• Product availability
• Security or access restrictions
• Weather and road conditions

Some remote or restricted areas may require additional delivery time or may not be serviceable.

Order Processing

Orders are reviewed before dispatch to confirm:

• Product availability
• Customer name and phone number
• Complete delivery address
• Selected payment method
• Any required order verification

Orders are generally processed within 1–2 business days. Processing may take longer during sales, public holidays, promotional campaigns, or periods of high order volume.

Order processing time is separate from courier delivery time.

Estimated Delivery Time

Standard delivery within Pakistan usually takes approximately:

5–7 business days after dispatch

Delivery times are estimates and may vary depending on the destination and courier partner.

Orders to remote areas may take longer than the standard delivery period.

Business days generally exclude Sundays and public holidays.

Delivery Delays

Delivery may be delayed due to circumstances including:

• Public holidays
• Severe weather
• Road closures
• Security conditions
• Courier operational delays
• Incorrect or incomplete addresses
• Unanswered customer phone calls
• High-volume sale periods
• Events outside our reasonable control

Loomsonline will make reasonable efforts to assist customers, but courier delivery dates cannot always be guaranteed.

Shipping Charges

Applicable shipping charges will be displayed during checkout before the order is confirmed.

Shipping charges may vary depending on:

• Delivery location
• Order weight
• Parcel size
• Courier rates
• Promotional offers

Free shipping will only apply where it is clearly mentioned on the website, product page, cart, checkout page, or an official Loomsonline promotion.

Cash on Delivery

Cash on Delivery may be available for eligible orders and serviceable locations.

Customers selecting Cash on Delivery must:

• Provide a valid phone number
• Enter a complete delivery address
• Be available to receive the parcel
• Arrange the required payment at delivery

Loomsonline or the courier may contact the customer to verify the order before dispatch.

Repeated refusal of confirmed Cash on Delivery orders may result in Cash on Delivery being restricted for future purchases.

Order Confirmation and Verification

After placing an order, customers may receive confirmation through:

• Email
• SMS
• WhatsApp
• Phone call
• Website account notification

Loomsonline may contact the customer to verify the order, address, or payment information.

An order may remain on hold or be cancelled where the customer cannot be contacted or the provided information cannot be verified.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Recipient name
• Active phone number
• House or building number
• Street or road
• Area or neighbourhood
• City
• Nearby landmark, where necessary

Loomsonline will not be responsible for delays caused by incorrect, incomplete, or unclear address information.

Customers should contact us immediately if an address correction is required. An address may not be changed after the order has been dispatched.

Order Tracking

Where tracking is available, customers may receive a tracking number after the order has been handed over to the courier.

Tracking details may be shared through email, SMS, WhatsApp, or the customer’s Loomsonline account.

Tracking information may take some time to become active after dispatch.

Courier Calls and Delivery Attempts

Courier representatives may call the customer before attempting delivery.

Customers should keep their phone active and answer courier calls to avoid a failed delivery.

The number of delivery attempts depends on the courier company’s policy. Loomsonline cannot guarantee repeated delivery attempts.

Failed or Refused Delivery

A delivery may fail where:

• The customer is unavailable
• The customer does not answer the courier’s calls
• The address is incomplete or incorrect
• Access to the delivery location is restricted
• Cash on Delivery payment is unavailable
• The customer refuses the parcel

If a parcel is returned to Loomsonline because of customer unavailability, refusal, or incorrect information, additional shipping charges may apply before the order is dispatched again.

Original shipping charges may not be refundable where delivery failed due to incorrect customer information or parcel refusal.

Open Parcel Service

Open parcel service is not guaranteed unless it is specifically stated during checkout or confirmed by Loomsonline.

Customers may be required to make payment before opening the parcel, according to the courier company’s policy.

Please do not force the courier representative to allow parcel opening where the service is not available.

Damaged or Tampered Packaging

Customers should inspect the external packaging before accepting the parcel.

If the parcel appears visibly opened, severely damaged, or tampered with:

• Take clear photographs or a video
• Inform the courier representative where possible
• Contact Loomsonline immediately

Do not discard the packaging until the issue has been reviewed.

Wrong, Missing, or Damaged Product

If you receive an incorrect, incomplete, or damaged product, contact Loomsonline as soon as possible.

Please provide:

• Order number
• Customer name
• Clear photographs or video
• Product and packaging images
• Description of the issue

Claims without reasonable supporting evidence may be difficult to process.

Split Shipments

Orders containing multiple products may occasionally be delivered in separate parcels.

This may happen because:

• Products are stored at different locations
• One item requires additional preparation
• Parcel size or courier restrictions require separate shipments

Where possible, customers will be informed if an order is being shipped separately.

Changes After Dispatch

Once an order has been handed over to the courier, we may not be able to:

• Change the delivery address
• Change the recipient’s phone number
• Add or remove products
• Change the payment method
• Cancel the shipment immediately

Customers should review all order details carefully before confirmation.

Shipping During Sales and Holidays

Orders placed during:

• Seasonal sales
• Promotional campaigns
• Eid periods
• Public holidays
• Major shopping events

may require additional processing and delivery time.

We appreciate your patience during high-volume periods.

International Shipping

Loomsonline currently focuses on delivery within Pakistan unless international shipping is specifically offered on the website.

Customers should not place an international order unless their country and shipping method are available during checkout or confirmed by Loomsonline.

Exchange Policy

If you have any issue regarding the color or print of your purchased article, you may request an exchange within 10 days of receiving your order.

The article must be sent back to Loomsonline via courier. Once we receive the returned article, we will inspect it and process the exchange.

After approval, the replacement article will be sent to the customer.

Exchange Conditions

Please note:

• Exchange requests must be made within 10 days of delivery.
• The article must be unused, unwashed, and in its original condition.
• Delivery and courier charges will apply for the exchange.
• The exchange will only be processed after the returned article has been received and inspected.
• Exchanges are subject to stock availability.
• Customers are responsible for sending the article back to Loomsonline through a courier service.

We recommend keeping your courier receipt or tracking details until the exchange has been completed.

Contact Us

If you have any questions regarding shipping, delivery, or exchange, please contact us:

Email: loomsonline.pk@gmail.com
Website: loomsonline.com