CUSTOMER SERVICE

Hello, how can we help you?

Find quick answers about ordering, payments, delivery, product sizing, exchanges, and shopping at Loomsonline.

FREQUENTLY ASKED QUESTIONS

HOW DO I PLACE AN ORDER?

Select your preferred product, choose the available size or option, and click “Add to Cart.” Review your cart, proceed to checkout, enter your contact and delivery details, select a payment method, and confirm your order.

HOW WILL I KNOW MY ORDER IS CONFIRMED?

After placing your order, you may receive confirmation through email, SMS, WhatsApp, phone call, or your Loomsonline account. Please ensure that your phone number and email address are entered correctly.

CAN I CHANGE OR CANCEL MY ORDER?

Contact us as soon as possible if you need to change or cancel an order. Changes may not be possible once the order has been packed, dispatched, customized, stitched, or handed over to the courier.

WHERE CAN I FIND MY ORDER NUMBER?

Your order number appears on the order confirmation page and may also be included in your confirmation email, SMS, WhatsApp message, or Loomsonline account order history.

HOW CAN I TRACK MY ORDER?

Once your order is dispatched, tracking details may be shared through email, SMS, WhatsApp, or your account. Tracking information can take some time to become active after dispatch.

WHAT PAYMENT METHODS DO YOU ACCEPT?

Available payment methods may include Cash on Delivery, bank transfer, debit or credit card, mobile wallet, or other methods displayed during checkout. Options may vary by order and location.

IS CASH ON DELIVERY AVAILABLE?

Cash on Delivery may be available for eligible orders and serviceable locations. A valid phone number and complete delivery address are required, and the order may be verified before dispatch.

HOW LONG DOES DELIVERY TAKE?

Orders are generally processed within 1–2 business days. Standard delivery within Pakistan usually takes approximately 5–7 business days after dispatch, depending on the location and courier service.

DO YOU DELIVER ACROSS PAKISTAN?

Loomsonline delivers to serviceable locations across Pakistan. Delivery to remote or restricted areas may require additional time or may depend on courier availability.

HOW MUCH ARE THE SHIPPING CHARGES?

Applicable shipping charges are displayed during checkout before your order is confirmed. Charges may vary according to the delivery location, parcel size, weight, and available promotions.

WHAT SHOULD I DO IF MY ORDER IS DELAYED?

First check the provided tracking information. If the estimated delivery period has passed, contact Loomsonline with your order number and registered phone number so we can assist with the courier status.

WHAT IF I RECEIVE A WRONG, DAMAGED, OR MISSING ITEM?

Contact us within the timeframe stated in our Refund and Returns Policy. Provide your order number, a description of the issue, and clear photographs or an opening video of the product and packaging.

CAN I EXCHANGE A PRODUCT OR SIZE?

Eligible unused, unwashed, unworn, and unaltered products may be exchanged according to our Refund and Returns Policy and stock availability. Original tags and packaging should remain intact.

WHAT IS THE DIFFERENCE BETWEEN READY TO WEAR AND UNSTITCHED?

Ready to Wear products are supplied as stitched outfits in the selected available size. Unstitched products contain fabric and the components specifically mentioned in the product description and require stitching separately.